If you do not have a user ID, you can create one when you complain. To complain online, you will need a Government Gateway user ID and password. Call HMRC on 03, with your National Insurance number to hand. If you do not receive a response, or you are unhappy with the response you do receive, or there are unacceptable delays, you can complain.Īgain, you can call, go online or write to HMRC. You can check HMRC's expected response time by using the 'Where's my Reply?' link above. Explain why you think your code is incorrect and enclose supporting documentation if you have any. Quote your National Insurance number, and your Unique Tax Reference (UTR) if you are on self-assessment. What happens if HMRC disagrees and says your code is right?Īt this point, it is best to write to HMRC at the address given above. If you use the postal service, you can use HMRC's 'Where's my Reply?' tool here. Pay As You Earn and Self Assessment, HM Revenue and Customs, BX9 1AS, United Kingdom. This will help you check your tax position. ![]() Use the website if you are not on self-assessment. Bear in mind when calling to avoid busy times, as it can take a while to get through to a person. Have your national insurance number to hand. You can call, go online or write to HMRC. There are unfortunately a lot of steps to follow if you don't manage to resolve this with HMRC. Ways to contact HMRC if you think your code is wrong It does not receive a breakdown of how the code has been calculated. Therefore any errors should be advised to HMRC as soon as possible to avoid the wrong amount of tax being deducted. Remember your employer is duty bound to use the code supplied by HMRC to deduct tax. It is up to you to check the code carefully, tell HMRC of any errors and advise of any changes in your personal circumstances. Your marriage allowance is missing or a transfer of your partner's permissible allowance has not occurred. HMRC is collecting an amount through your code for unpaid tax for an earlier year but you filed a self-assessment return for the year in question and you have paid the shortfall. You are a higher rate taxpayer and have either started to receive child benefit or have stopped and HMRC has not included the appropriate adjustment in your code. ![]() HMRC is collecting estimated underpaid tax based on a calculation from an earlier year which is not relevant to your circumstances now as your circumstances have changed. This might advise a new income source, for example. It has not responded to information in its possession, such as details contained in your self-assessment tax return. ![]() HMRC has not processed the P11D correctly. Your employer has not yet submitted your P11D (return of benefits and expenses) for the tax year where changes to your circumstances took place. This can be because you have changed your job or remuneration package but HMRC has not updated your information, or the change is too recent for it to know about. For example, a benefit in kind which would show as a deduction from your code, or a job expense which would show as an addition, which no longer applies to your circumstances. HMRC has carried forward the same adjustments on your tax code from the previous year. Here are some common reasons for errors in your tax code. Work out why your code might be incorrect if possible. You've received your code, you have checked it and there is an adjustment either being added to or subtracted from your code which you don't recognise or believe is incorrect. What if you believe your code is incorrect
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